Terms of Service
Last Updated: December 6, 2023
1. Agreement to Terms
These Terms of Service constitute a legally binding agreement between you ("Customer", "you", "your") and AquaEdge LLC ("AquaEdge", "Company", "we", "us"). These Terms govern your use of our website at aquaedge.co and any associated services (collectively "Services").
2. Service Description
AquaEdge provides AI-powered lead qualification and customer communication services specifically designed for automotive businesses. Our platform includes:
- Automated lead qualification and routing
- AI-powered customer communication tools
- Performance analytics and reporting
- Integration with automotive business systems
- Customer relationship management features
3. Account Terms
As a customer, you are responsible for:
- Maintaining accurate business and account information
- Ensuring the security of your account credentials
- All activities occurring under your account
- Proper use of the Services in accordance with these Terms
- Compliance with all applicable laws and regulations
4. Payment Terms
By subscribing to our Services:
- You agree to pay all fees according to your selected plan
- Payments are processed securely through our payment providers
- Subscriptions auto-renew unless cancelled 30 days prior
- Refunds are subject to our refund policy
5. Acceptable Use
You agree to use the Services only for:
- Legitimate automotive business purposes
- Communication with genuine customer leads
- Legal and ethical business practices
You agree not to:
- Use the Services for non-automotive related businesses
- Engage in deceptive or fraudulent practices
- Violate any applicable laws or regulations
- Share access credentials with unauthorized users
6. Data Usage and Privacy
We handle your data in accordance with our Privacy Policy. By using our Services, you agree to our data handling practices as described in the Privacy Policy available at aquaedge.co/privacy.
7. Service Availability
While we strive for 100% uptime, we do not guarantee uninterrupted access to our Services. We reserve the right to modify, suspend, or discontinue any part of our Services with notice to our customers.
8. Intellectual Property
All rights, title, and interest in the Services, including all intellectual property rights, remain with AquaEdge. You receive only a limited license to use the Services as intended.
9. Limitation of Liability
AquaEdge shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our Services. Our total liability shall not exceed the amount paid by you for the Services in the 12 months preceding any claim.
10. Term and Termination
These Terms remain in effect while you use our Services. We reserve the right to terminate or suspend your access for violations of these Terms or for any other reason at our discretion.
11. Changes to Terms
We may modify these Terms at any time. We will notify you of significant changes via email or through our Services. Your continued use of our Services following such modifications constitutes acceptance of the updated Terms.
12. Dispute Resolution
Before pursuing any legal action, you agree to:
- Contact us directly at info@aquaedge.co to describe your concern
- Allow us 30 days to investigate and address your concern
- Engage in good faith discussions to reach a mutual resolution
- Participate in mediation if direct discussion doesn't resolve the issue
Only after these steps have been exhausted may either party pursue other legal remedies. This dispute resolution process is mandatory before initiating any legal proceedings.
13. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the United States, without giving effect to any principles of conflicts of law. Any dispute not resolved through the mandatory dispute resolution process may be resolved in the courts of competent jurisdiction.
14. Contact Information
For questions about these Terms or to initiate the dispute resolution process, please contact us at info@aquaedge.co